Mission statement
1. Primary marketing concept
"The lakeside hotel with the added extra"
| More for our guests | » We are only satisfied when you are delighted. |
| More for our staff | » We encourage talent. |
| More for the environment | » We face up to our responsibilities and act upon them. |
| More for our company | » High-quality infrastructure as an environment to experience and work in. |
Staff at the Seehotel Hermitage are committed to genuine hospitality:
Built in 1990 and extended in 1999 and 2007, our four-star hotel with immediate lake access on the outskirts of Lucerne is owned by a family stock corporation. It is run along contemporary, commercial lines and is a profit-oriented hotel and catering enterprise.Our aim is quality-oriented, modern gastronomy with imaginative flair.
We are recognised as a prominent and professionally managed seminar hotel. With our location, infrastructure and range of services, we are successful in both the individual and business markets.
Our contemporary ambience is characterized by the choice of exquisite materials. We are particularly well-known for our attention to detail.
2. Positioning
Customers/guests
We are conversant with our guests' requirements and do our utmost to exceed them with our services and products.We promote environmental awareness among our customers and guests by acting in an exemplary fashion and by communicating this convincingly.
Innovation
The range of services offered by our modern company is characterized by creativity, versatility and a wealth of ideas. Our permanent objective is to optimize our performance. Priority is given to the utilization of our existing structures.Market/public/competitors/authorities
Our communications are open and honest. We are recognised as a professionally managed, quality-conscious and innovative enterprise.Staff
Our management philosophy is based on partnership and mutual trust. Our priority is a high capacity for teamwork and the ability to communicate.Our style of management is performance-oriented. We are aware of the talents and skills of our staff and we offer opportunities for them to be both used and further developed. We make our staff aware that a careful approach to the environment as a resource is essential. We are an innovative and progressive employer.
Suppliers
We are perceived as critical but fair, quality-conscious and environmentally aware partners with strong negotiating skills.We consciously develop long-term partnerships for mutual benefit.
Ecology and sustainability are important criteria when we select our products/suppliers. Preference is given to local suppliers if the quality/price ratio is right.
3. General entrepreneurial convictions
Self-reliance/growth/profit
Our management objective is to maintain our independence and self-reliance. Our priority is the high-level management of our capacities and the further development of our business.We are a profit-oriented company that is characterized by consistent cost management.
Decisions/competence/communication
Our organization is clearly structured to ensure the professionalism of our business operations. Efficient decisions are consistently but not inflexibly enforced.We provide for an open style of communication and an effective, transparent flow of information at all times. This style of communication is relaxed, informal and marked by mutual respect.
Quality and price
All our company's services meet the demand for high and consistent quality at all times. Price-performance ratios must be seen to be fair at all times.Investment
Investments are based on clear concepts. They are made with due regard for progressive, environmentally-oriented technology and generally contain a return on investment.Resources, emissions
We are aware that only an intact and attractive living environment as capital for tourism will secure our long-term success.An environmentally-friendly approach is promoted at all levels within the company.
We pay attention to the careful handling of resources and to reducing harmful emissions.
Continuous improvement
Our aim is to continuously improve our products and services. By constant quality measurements among our guests/customers and in our processes, we aim to identify and eradicate weak spots and exploit our potential for improvement to the full.We are dedicated to the continuous improvement of our environmental performance.
Laws and ordinances
We are familiar with the relevant laws and ordinances that apply to our company and act accordingly. Periodic checks are carried out and amendments to laws are acknowledged, communicated internally and changes made as necessary.As an exemplary and environmentally-oriented employer, we aim to comply with the statutory limits wherever possible.
